North Staffs Users Group
News
User Needs Analysis
The study is now complete — thank you to everyone who participated and contributed to it. The purpose of the study was to consult with service users and get your opinion concerning what should be prioritised to aid your mental health recovery. These views and opinions will now be used to determine priorities for the commissioning/decommissioning of mental health services in North Staffordshire. The report will also be used by commissioners in their contract monitoring of service providers.
For the interim report only the views and opinions of people who had already accessed mental health services were included. For the final report those people not currently accessing services and those in harder to reach categories were also consulted.
Full copies of the final report are available on request from the NSUG office or you can download the full report.
Nearly 80% of people who completed the questionnaire find that the thing that helps them the most is someone to talk to. It is seen to be even more valued when that person has known the service user for some time and has been a consistent figure in their care. This was found over the whole of the study, making this the most significantly consistent response about what was helpful.
The following things were also highlighted:
- More services to be available in the evenings and at weekends.
- Existing services can be improved by enabling staff to spend more time engaging and listening to service users.
- Many people are shocked that there is disparity of services between the City and the County and question why this is.
- You value mutual peer support.
- GP's feature most highly in what was used within a person's recovery.
- In the 2nd phase of the study the need for advice services was highlighted.
North Staffs Users Group will strive to ensure that this is highlighted at every opportunity to ensure those providing services and those purchasing services know that this is what you feel is important to your mental health recovery.
Thank You
(posted on 02.06.10)
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address:
The Dudson Centre,
Hanley,
Stoke on Trent
ST1 5DD
telephone:
01782-683043
email:
mainoffice@nsug.co.uk
