North Staffs Users Group
User Representatives
What is the volunteer's role?
- the aim of the User Representative is to increase the level of users’ participation in hospital and other settings where services are being delivered
- supported by Paid Staff
- travelling expenses are paid on the day
- other expenses may be met by negotiation with the Director.
Job Description
- go onto the wards, at Harplands Hospital or at other locations such as Resource Centres
- talk with service users about concerns or worries
- have empathy with and understand mental ill health
- the ability to listen sympathetically to service users
- record issues raised
- Raise concerns/issues with staff members with permission of the service user
- Raise issues/concerns with NSUG staff when issues are not resolved or additional help/support is needed.
Training
- Core Training
- User Rep Training. The course doesn’t require any previous knowledge or any particular academic ability and is geared to give people the basic information and skills that they need in order to work as a User Representative
- You will also visit the wards and other settings to see existing volunteers in action.
How much time would I be expected to give?
- Whatever you are able to offer.
office volunteering
user representatives
- overview
- members' expenses
user trainers
group representatives
Board of Trustees
NSUG address:
North Staffs Users Group
The Dudson Centre,
Hope Street,
Hanley,
Stoke on Trent
ST1 5DD
NSUG telephone:
01782-683043
NSUG email:
mainoffice@nsug.co.uk
